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August,
2004
U.S.
Library of Congress ISSN 1549-893X
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1.
Stunned: When to Intervene
I was driving
a narrow, two-lane road in verdant Great Falls, Virginia, when I
saw a neck sticking upright much too near the road--upright the
way the lookout goose in a feeding flock holds his neck. This wasn't
a goose. Its black and white striped head was topped in bright,
fiery red. A pileated woodpecker! If you remember the Woody the
Woodpecker cartoon you know what a pileated woodpecker is. With
some maneuvering I was able to get back to the bird and find enough
shoulder to pull off.
It was alive!
I walked on the traffic side not wanting to scare the bird into
the cars. How heart wrenching to find this exquisite animal on the
ground--one meant to fly, to bore holes for insects and bigger ones
for nests. Do I intervene? Leave it to its fate? As I stood there,
suddenly it came to with a "squawk, squawk." The bird's
head cocked jerkily one way then the other, and then it rustled
forward taking flight in a magnificent swoop up into the woods.
I could see its large silhouette where it landed high up on a tree
trunk. The ride home was glorious, some part of me having taken
flight too.
In life, in
our businesses, we sometimes find someone whose miscalculation led
to impact. He or she may be stunned into not moving. The bird came
to
and flew away of its own accord. But, when something traumatic
or challenging has happened to one of your leaders, what do you
do?
First, you must
assess how imminent the danger--are the consequences severe, causing
irreversible damage to the employee, your customers or your company?
If so, you know to step in. When the consequences are not severe
and you intervene out of habit or because it is expeditious, you
deprive your leader of an opportunity for growth. Or, conversely,
you may be so hands-off you barely acknowledge the event and assume,
"Of course he knows I'm here for him. He'll tell me if he needs
me." That assumption can leave your employee suffering needlessly
without the benefit of your mentoring or support.
Like most things
in leadership and life, it's a balance between two points. One of
the simplest ways is to acknowledge the event, tell him you trust
his ability to handle the situation, and that you are here if he
needs you. Is
there someone on your team who might need to know your support is
available?
Wishing You
Graceful Interventions
Beth Hand
© Copyright
2007, Beth Hand.
Beth Hand,
MBA helps leaders increase their effectiveness and satisfaction,
now and for the future. She can be reached at (+1) 703.820.8074
or via her website www.leadershiphand.com.
2. Executives
in Career Transition
If you are an
executive in career transition or considering one, come meet other
executives from diverse industries, share tips and contacts to speed
the transition process and increase your job search effectiveness.
Hand Associates
is the host for Execunet executive networking meetings in alliance
with DBM (formerly Drake Beam Morin), a global provider of strategic
HR solutions. If you are living in or traveling to Richmond, Virginia,
check our web site for details www.leadershiphand.com/resources.
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