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September,
2004
U.S.
Library of Congress ISSN 1549-893X
Welcome
to Leadership Hand, a monthly e-newsletter
to increase your leadership effectiveness more quickly and
enjoyably
with bottom-line results.
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1. A Leader's
Auto-Pilot: Effective Feedback
I recently read
an article in Invention and Technology magazine on Bradford Parkinson,
a pioneer of Global Positioning Satellite. This technology is so
revolutionizing it has been called the 9th utility. That is pretty
heady company with things like water, electricity, and gas.
My earliest
experiences with GPS were, of course, on the water. It changed finding
yesterday's hot fishing spot from an imprecise art to an exact science.
GPS relies upon 3 coordinates to pinpoint your destination and coordinates
that information with equipment like a boat's auto-pilot. The auto-pilot
then makes the moment to moment course corrections. When the water
is smooth, fewer corrections are needed. Rough weather and strong
currents mean constant assessment and adjustment as the boat shifts
off-course.
What is the
leader's equivalent of auto-pilot? Effective feedback. If you are
not giving and receiving feedback on a daily basis, it's likely
you and your team are not operating at maximum efficiency. Worse,
rather than gentle curves as you course correct en route to your
goal, you could wind up with your project aground or a mutinied
crew.
There are two
types of feedback: appreciative or affirming, and course correcting.
Both are necessary. Three questions to ask yourself are:
1. How
much feedback am I providing daily? You should give it throughout
the day and week. You could even set aside a regular time to ensure
this becomes a habit and that you develop your feedback skills.
2. What's
the ratio of appreciative feedback to corrective? The majority
of your feedback should be appreciative. If you are not familiar
or comfortable with it, your first task may be identifying opportunities
to provide it.
3. How
effective is my feedback? Here's where you get to ask for
feedback on your feedback. You can ask the person what he heard
you say, what he believes your intent was, and what behaviors
the feedback encourages him to engage in.
Set goals for
each question and track how you are doing daily for a week or two.
Unless you are working with a coach, do not skip tracking and do
not skip it if you are working with one! It is too easy to get caught
up in the day to day business challenges without the reminder and
opportunity for reflection that tracking provides.
Next month I
will offer guidelines to giving effective feedback. Giving effective,
frequent feedback is a skill that can be practiced and learned serving
you and your team beautifully. Make
a commitment and be sure to get feedback on your efforts!
Here's to Engaging
Your Auto-Pilot
Beth Hand
© Copyright
2007, Beth Hand.
Beth Hand,
MBA helps leaders increase their effectiveness and satisfaction,
now and for the future. She can be reached at (+1) 703.820.8074
or via her website www.leadershiphand.com.
2. Executives
in Career Transition
If you are an
executive in career transition or considering one, come meet other
executives from diverse industries, share tips and contacts to speed
the transition process and increase your job search effectiveness.
Hand Associates
is the host for Execunet executive networking meetings in alliance
with DBM (formerly Drake Beam Morin), a global provider of strategic
HR solutions. If you are living in or traveling to Richmond, Virginia,
check our web site for details www.leadershiphand.com/resources.
3. Congratulations
on Landing!
Congratulations
to each of the executives who have landed in the past months! While
you will be missed at the meetings, we are delighted your hard work
has paid off.
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