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January,
2010
U.S.
Library of Congress ISSN 1549-893X
Welcome
to Leadership Hand, a monthly e-newsletter
focusing on the softer side of leadership
to
increase your effectiveness more quickly and
enjoyably
with bottom-line results.
1.
For Managers: A Tip for Reducing Drama
Part of managing
employees means listening to the challenges employees face as they
do their jobs. When those challenges get laid at your feet due to
an employee's need to vent or worse, to vent with more emphasis
on venting than solution, you've got drama. Their drama. And it
can wear you out.
I love what
one manager did. She put a glass jar on her desk and told her employees
it was a Drama Jar. It had coins in it suggesting deposits be made
when drama was brought to her office. Periodically, her white board
announces a goal of a "No Drama" day.
Did this eliminate
drama? No, of course not. What it did do was help put what is part
and parcel of managing employees in a gently humorous light for
the manager. Better yet, it brought employees' attention to what
they bring into her office. Some even changed their way of communicating,
and yes, reduced the drama!
Beth Hand
©
Copyright 2010, Beth Hand.
Beth Hand,
MBA helps leaders and organizations increase their effectiveness
and satisfaction, now and for the future. She can be reached at
(+1) 703.820.8018 or via her website www.leadershiphand.com.
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